RETURN AND EXCHANGE POLICY

At Zartash , we are committed to ensure the highest level of services.


Refund
We have no existing refund policy. However, in case of unavailability of stock, or if the product is in a defective condition, refunds may be granted. Your refund will be credited back to your original method of payment within approximately two weeks of being processed. Depending on your bank, it may take up to two billing cycles for the credit to appear on your credit card statement.
All shipping and handling costs are non-refundable.

Exchange
We at Zartash will only be able to accept exchanges pertaining to manufacturing defects, wrong items shipped, and size errors. Returned items should be in saleable condition, in its original packaging, and with its receipt. Products must be returned in a new condition, with the pricing label secure. Sale items are not eligible for exchange.

Please note product colors may vary slightly due to photographic lighting sources, or your monitor settings. Furthermore, please be advised that any additional fabric, or patches included with the product, are mentioned in the product description on the website. Any excess fabric or embellishments utilized during shoots will not be provided with the product unless mentioned in the description. Thus products are not eligible for exchange for these particular reasons.

All exchanges are based on stock availability. Any additional cost on top of the item will have to be paid by the customer.

Contact our customer service team at +923205712222 or via email zartashcouture@gmail.com within 7 days of purchase. Any declarations regarding faulty items will be entertained by Zartash Couture. Team Zartash monitors return activity for abuse and reserves the right to limit returns or exchanges at Zartash online and offline stores in all instances.